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FAQ

I forgot my password – how can I reset it?

If you're currently logged out from the website, visit the password reset page: https://fontbundles.net/reset-password. You can enter the email address connected to your account here, and receive an email that will let you reset your password.

If you're still logged into the website, you can update your password at the Manage Account page: https://designbundles.net/account. Just visit the "Update Password" tab. To use this method, you will need to know your current password. If you don't know your current password, please log out of the site, and you can then visit the reset password page above.


Can I use designs on Print-on-Demand sites like Zazzle, RedBubble, or Merch by Amazon?

Neither our Premium License nor our Corporate License allows designs to be used as-is on any POD website.

To use purchased graphics or designs in either a digital item, or in an item you'll be sending to a third party to create the final physical product (printers, manufacturers, print-on-demand sites, etc.) you'll need to edit the purchased graphics and combine them with other elements (graphics/text) so that the purchased items become just a part of a new and unique transformative design. The new design can't include the original graphics in their as-purchased state, and the new design can't be similar enough to the original that it could be confused for the original, or compete with the original in the marketplace.

Since POD sites are intended for original artists and designers to display and sell their own work, these requirements do mean you'll need to put in some design effort and skill to create your new design. It also means that some designs may be so distinctive and unique already, it's impossible to modify them enough to create something truly new and transformative from them.


Can I make a design out of fonts to sell on Print-on-Demand sites like Zazzle, RedBubble, or Merch by Amazon?

Yes! As long as the text is flattened so that the font file isn't needed anymore, you can upload a design made from fonts to a POD site to sell.


How do I get the swirly letters/alternates/extras in a font?

For most fonts, the basic alphabet is going to be relatively plain, and the fancier versions of the letters with swashes and flourishes will be coded in as alternates. In order to access the extras and alternates in a font, there are a couple of ways to go; it's all going to depend on which program you're doing your designing in.

If you have a program with built-in OpenType support (examples are Adobe Illustrator, Adobe Photoshop CC, CorelDRAW, Microsoft Word, and the newest version of Silhouette Studio Designer & Business Editions), the program will have a system in place, usually called "Character," "Glyphs," or "Symbols" where you can access all of those extras immediately.

If your program does not have built-in OpenType support (examples are Inkscape, FontLab Pad, and Cricut Design Space), you'll need to use a secondary program to access those extras. The most commonly used secondary programs are Character Map (on a PC) and Font Book (on a Mac). Both of those programs are included with the respective computer types. Open that secondary program, find the alternate character you need, copy it, then open your design program and paste the character into your workspace.

In Character Map (PC), ensure you've selected "Unicode Subrange" in the "Group by" field, and then selected "Private Use Characters" in the panel that pops up. In Font Book (Mac), ensure you're in Repertoire Mode (click on the icon in the upper left that's a grid of 12 dots).

For more information on how to use Character Map on a PC, look here: https://designbundles.net/design-school/accessing-glyphs-on-your-pc
And for more information on how to use Font Book on a Mac, look here: https://designbundles.net/design-school/access-font-glyphs-mac


A font is offered in both OTF and TTF file formats. Which should I choose?

This is going to depend on whether or not you have an older software program or a specialty program that can only use the older TTF file format. If so, TTF is the one to choose. Otherwise, most programs work well with the newer OTF format, and there are many programs like Adobe Illustrator, Adobe Photoshop CC, and CorelDRAW that can access special features in OTF font files.

Be sure to choose only one or the other format; installing both files can confuse many programs, since they'll see two copies of the same font installed and can freeze up.


How can I tell if a font includes the accented characters used in a specific language?

Many fonts will include a list of included accented characters in the description. If you have a specific set of characters you require, you can copy and paste them into the font previewer at the bottom of any individual product page or any of our bundle pages. If those characters are included in the font, they'll show up there; if that font lacks a character, the question mark will display in its place.

You can also look for accented characters in search results. When you're looking at a page of search results, click on the "Toggle Preview Mode" button on the left side; this will change the view from a grid format to a list. A new "preview your text" field will appear at the top of the results list, where you can paste in the set of characters you're looking for. Just like in the font previewer on each item page, characters that are not included in that font will appear as a question mark.


Where can I see the price for a Corporate License / how can I get a Corporate License?

Once you click the "Add to Cart" button for a product, you'll get a pop-up message confirming that the item has been sent to your cart. On that pop-up, you'll see a note that shows whether or not a designer has chosen to offer a Corporate License for that product. You'll see either:

  • Corporate License with unlimited users is available.
  • Corporate License NOT available for this product.

If a Corporate License is available, you'll see an "Edit License" link you can click. This will change that pop-up message to show you both license options side-by-side, the prices for both, and you can select the Corporate License to change the product in your cart to that license.

The "Edit License" option will also show at the shopping cart page, when you're looking at products that you've put in your cart.


Can I upgrade from a Premium License to a Corporate License?

We don't currently have a system in place that allows you to upgrade from one license to another. However, if you need to change from the Premium License to the Corporate License within 30 days of purchasing the Premium License, as long as the product is still available for sale, you can purchase the Corporate License for that product and we can refund back the Premium License cost. Click on the "Contact Us" link at the bottom of any page to contact customer support for more information.


Where can I download the files for the items I've purchased?

As long as you're logged into the account where the purchases were made, all past purchased items remain available for download at the Purchases page: https://designbundles.net/downloads

You can get to that Purchases page from any other page on the site; just hover your mouse over your name near the top right of any page, and select "Purchases" from the drop-down menu.

If you have paid for items and they don't appear on that page, you may have more than one account with us, and you're logged into the account where the purchases weren't made. You can log out, then log back in with the purchasing account to find those items. If you'd like us to merge multiple accounts together for you, we can do that! Click on the "Contact Us" link at the bottom of any page to contact customer support for assistance.


How do I download files from the Purchases page?

From the purchases page: https://designbundles.net/downloads

  • Click on the green "Download Files" button to the right of the item you'd like to get
  • You'll see a list of files included in that product load in just underneath the item, in a gray square
  • Click on any file name to download it to your computer


How can I tell if I've already purchased a product?

If you've already purchased an item or a bundle, there will be a light blue box near the top of the page which reads "You have already purchased this product. If you would like to download it, please click here to visit the downloads page."

If you have purchased a font or design in a bundle, at this time you won't be able to see a notification at the individual page for that product. If you find that you've purchased a product that you already own from a bundle, please contact customer service by clicking the "Contact Us" link at the bottom of any page.


What kind of license comes with your free products?

The free products come with the same standard Premium License as our paid items. It's a one-person license that allows most commercial use, though there are some limitations in areas like web font use, broadcasting, and publishing. You can see more information about the Premium License at the license page. https://fontbundles.net/license


My computer crashed; how can I re-download old free items that have expired?

Unfortunately, once a limited-time free item has expired, we no longer have the files available for download. We recommend making a backup copy of these items on an external drive, so that you'll still have them available should you lose your current computer drive.

Purchased items, on the other hand, can always be re-downloaded at any time from the Purchases page to a new computer or device.


How do I unsubscribe from Font Bundles/Design Bundles promotional emails?

Every email we send out will have an "unsubscribe from this list" link at the bottom. Just click on that link to stop receiving further emails of that type.


How do I stop getting notifications or pop-ups in my browser, or at the bottom corner of my screen?

This is usually a setting in your internet browser. Turning off browser notifications will be done differently in each browser's settings.

The most common browser for notifications is Google Chrome; here's Chrome's instruction set for turning notifications on or off for a specific website: https://support.google.com/chrome/answer/3220216


How do I cancel my Plus membership?

Visit the Manage Account page https://fontbundles.net/account and go to the "Manage Membership" tab. At the bottom, you'll see a "Cancel Membership" link to click.

When you click on that, you'll be taken to a confirmation page that reads, "Wait! Are you sure you wish to cancel your Plus Membership?" If you're sure, scroll down to the bottom, tick the box that reads, "I understand all of the above and I still wish to cancel," and then click the red "Proceed" link at the bottom right of the page.

Once your Plus membership is cancelled, you'll receive an email confirming the cancellation. At that point, you won't be charged again unless you choose to re-start the membership.

If you have any questions, or would like us to process the cancellation on our end, we're happy to do that! Just use the Contact Us link at the bottom of the page to start a support request.


Can I digitize items (either fonts or designs) for embroidery and sell them?

Neither of our licenses allows you to sell a product that is substantially similar to the purchased product; this includes converting a design or font into other formats such as embroidery.

You'll want to contact the font designer directly to see if they offer special licensing for this type of use, and if that licensing is available for the specific font you'd like to use.


Can I make an SVG alphabet from a font and sell it? What if I put a pattern on it?

Neither of our licenses allows you to resell a font in any format – whether that means reselling the font file itself, or converting the font into an SVG or PNG alphabet, or other file types like embroidery fonts. This includes creating a PNG alphabet with a pattern (glitter, foil, watercolor, animal print, etc.) applied to it.

You'll want to contact the font designer directly to see if they offer special licensing for this type of use, and if that licensing is available for the specific font you'd like to use.


How do I remove products from my Favourites list?

When you visit the Favourites page https://designbundles.net/favourites, you should see a pink rectangle in the upper left corner for all products, with a white heart and a number. If you click on that rectangle, it will disappear from that product. The next time you load the Favourites page, that product will no longer appear.


How do I add an item to my Favourites list on an iPhone or iPad?

When you're on the individual page for a product, you should see an "Add to Favourites" box on the right side, just below the green "Add to Cart" button. The box will be white with pink lettering. Tap that box once to turn it pink, then tap it a second time to change the text from "Add to Favourites" to "Product Favourited." The next time you visit your Favourites page https://designbundles.net/favourites the product should appear there.


Why do I have to buy a minimum of $20 in store credit?

Since any regular-price products or bundles purchased with store credit are an additional 10% off the regular price, $20 is the lowest amount we can offer credit at, due to the transaction fees we are charged.


Can I buy a product by paying half in store credit, and half in another payment method?

Unfortunately, because store credit purchases get that extra 10% discount, while PayPal and credit/debit card payments don't, any single transaction cannot be split between payment methods. If you'd like to use store credit, you can remove items from your cart until the cart total is equal to or less than your store credit balance; or you can deposit an additional block of store credit to your account.


How do the One Dollar Deals events work?

Each event will have a specific start date and time. At that time, the products on the One Dollar Deals page will go live, and "Add to Cart" buttons will appear for all of the items. There will also be an option to add all of the products to your cart at the same time, which appears at the start time of the event as well.

There are only a set number of copies of each product available for general sale; once those copies have sold out, you'd need a Plus membership to be able to purchase the items as the discounted price.

For Plus members, even after the general sale copies have sold out, you will have a full 24 hours from the start time of the event to purchase any or all of the products.


Why won't my OTF or TTF font files open in Silhouette Studio or Cricut Design Space?

Font files should be installed to your whole computer, so that all programs on that computer can use them, including Silhouette Studio or Cricut Design Space.

If you double-click on a font file, you'll get a pop-up panel that shows a preview of the font, and that panel will have an "Install" button you can click. On a PC, that button is near the upper left; on a Mac, it's near the lower right. Click that button to install the font to your computer.

The next time you open up Silhouette Studio, Cricut Design Space, or another design program, that font should be available in the fonts list when you use the typing tool in that program.


Can I install your fonts to my Chromebook?

The simple answer is no – the Chrome operating system on a Chromebook is only built to use a specific catalog of fonts put together by Google.

The more complicated answer is yes, but it requires you putting your Chromebook into developer mode, and modifying your computer using the Linux command line. Going into developer mode also wipes any data stored on your hard drive, and if you leave developer mode to return to regular mode, you will lose any fonts installed.

This tutorial and video will guide you through the process and commands required: http://blog.promevo.com/how-to-install-fonts-for-your-series-5-chromebook/ . Please note, this tutorial is not made by us, and we cannot offer any support for this specific installation process. If you choose to follow this tutorial, it's at your own risk.


I can't find the SVG file in a set of images, even though it said SVG was included. Where is it?

Take a look at the files included in the set – there may be one marked as an "HTML Document" or "Chrome HTML Document" with the icon for your web browser. That one is the SVG! Because SVG was originally a web image format, many computers assume that you'd like to open it with your web browser. Despite the icon and name, the file will still open in your design program as usual.

There are two changes you can make to your computer to display SVG files differently: you can either change the program that your computer automatically associates with SVG files (so that if you double-click on a file, it will open in an installed program like Illustrator, Inkscape, or Silhouette Studio, and all files of that type will show that program's icon), or you can allow your computer to show the file extensions (so that a file named "design" would then show as "design.svg" instead.)


Why do I get a message saying the file type is not supported when trying to use a design?

The most common reason this message pops up is that the design is still inside a ZIP file. The contents of a ZIP file are compressed, so they need to be uncompressed before they can be used.


I've downloaded a ZIP file from you – what do I need to do before I can use the products inside it?

You'll need to unzip, extract, or decompress the file before the contents can be used – all three terms basically mean the same thing. The ZIP file is like a tightly-packed suitcase; the clothes inside it can't be worn until that suitcase is unpacked.

Mac and PC computers both come with built-in unzipping tools. On a Mac, double-clicking on a ZIP file will usually start the unzipping process. On a PC, you'll want to right-click on the ZIP file and select "Extract all" from the menu of options. (This may vary, depending on if you have an additional program on your computer that unzips files.)

In both cases, your computer will create a new folder with the same name as the ZIP file, and it will unpack the full-size files into that new folder. You should then be able to open those in your design program.

Here are some tutorials from our Design School that may help with unzipping:

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