Hello, how can we help?


Typically when we see this error, it is because the file has not been unzipped yet, or you are choosing a file type that is not supported. We have a few guides on how to unzip files, if you need it. 

PC: click here

If you are certain it has been unzipped - it may be the wrong file type. If you are trying to use a font - you will need to install the font to your device, prior to using it in Design Space. 

Please click here for a guide on how to install fonts to a Windows PC. 

Last - but not least, if it is unzipped and is not a font file -- please make sure you are not looking inside of the MACOSX file. If your file name begins with ._ then it is a MACOSX file. These are useless files that are created when a folder is zipped on a Mac and unzipped on a Windows computer. 

Please go back to your main folder, and you will see the regular files/folders listed below the MACSOX folder -- those are the ones you will want to choose. 

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